Managed IT Service

Managed IT Services

As an MSP, Altitude IT provides a complete portfolio of IT solutions and services. We are a “one-stop shop” providing all the IT solutions and services your business requires.

Desktop & Mobile

Managed desktop service for your hardware, Windows 10 & Office365 with integrated Sophos security monitored by our MaxFocus software agents

Network

Managed networking including router, firewall, switch and wireless network solutions from Sophos and Ubiquity

Server & Virtualisation

Managed server service including HP hardware, VMware/Hyper-V virtualisation and Microsoft Windows Server

Communication

Managed voice/VOIP, unified communications & video-conferencing service for Skype for Business/Teams

Internet

Managed internet circuits including NBN, EFM, Fibre, 4G/5G and Wireless

Australian team

Fast remote access

Onsite whe required

Why choose Managed IT Service

Reliability

Proactive 24-7-365 monitoring of critical IT infrastructure ensures business operations run smoothly

Security

Managed IT services ensures constant protection against the evolving threat of cyber attack

Predictable Costs

A per unit cost model helps you to understand & manage your IT costs and budget accordingly

Strategic

Building a long-term trusted relationship with an MSP who understands your business will help you achieve your goals

Resourcing

Managed IT services selected from leading industry vendors who best meet your IT needs

Fast Response

Receive priority support from local Australian time

FAQ

Why should I sign up to Managed services?

Regular IT maintenance is important aspect of any running business. Our service includes monitoring and alerting for any major hardware of software issues detected across your systems. In turn we will either resolve the issue or advise you on the recommended action.

What are your working hours?

Our Chatswood based support team of 10 are available Mon-Fri 8 am-5:30 pm (and after-hours for emergencies) to assist you with any day to day questions, user setup and general support.

How do you manage our systems documentation?

Yes, we track all your IT passwords, logins and company software licences will be kept secure under our documentation system which is also visible to you.

Is there a minimum number of staff?

Yes, you need to have a minimum of 10 staff at your business to sign up to our Managed plans.